Terms of service
Last updated [date]
Draft for legal review. This wording hasn't been checked by a lawyer yet.
About these terms
These terms are an agreement between [Porlo legal entity] (“Porlo”, “we”) and the business that uses Porlo (“you”). Porlo is for business use. If you accept these terms for a company, you confirm you're allowed to bind it. Our privacy policy explains how we handle personal data.
Your account
Keep your sign-in secure and tell us at [email protected] if you think someone else has used it. You can invite teammates if your plan includes them; you're responsible for what happens in your account.
Free trial
The free trial needs no card. It has usage limits, including up to 10 imported help articles, and it pauses when it reaches them. We may change or end trials at any time.
Plans and payment
Plans, and what each includes, are described on our pricing page. For now, you tell us which plan you'd like and we invoice you. [Payment terms, billing period, taxes and refunds, to confirm.] You can change plans at any time.
Connecting your apps
- Only connect apps and accounts you're entitled to use, and follow those apps' own terms, including any rules about automated access.
- Recording a video means Porlo performs the task for real in the account you connect. We recommend a shared demo account with sample data, or letting Porlo hide people's names, emails and profile pictures in videos.
- Porlo refuses destructive actions, sends no emails or notifications while recording, and removes what it created afterwards. These safeguards reduce the chance of an unwanted change but can't rule it out.
- Check each video before you share it. It shows whatever was on screen in your account.
Your content
You own your videos and everything Porlo records from your apps. You give us permission to store, process and stream that content only to provide Porlo to you. Where your content includes personal data, we process it on your behalf under our data processing agreement. [Link to the data processing agreement, once ready.]
Sharing and links
Anyone with a video's link can watch it. Each video can be listed in search engines or kept unlisted; you set a default for your team and can change it for any video. If your trial ends or you cancel, your videos aren't deleted: they stop being checked, end with a “Made with Porlo” card, and their links keep working for 7 days.
AI assistants
If you ask for videos from an AI assistant such as Claude, your use of that assistant is covered by its provider's terms and your plan with them.
Acceptable use
Don't use Porlo to break the law, to infringe anyone's rights, to access systems you're not allowed to, to get around its safety rules, or to harm Porlo or other people. Don't try to copy or resell the service.
Our service
We work to keep Porlo available and secure, and we improve it over time, which can mean changing or removing features. We'll tell you in advance about changes that materially reduce what your plan includes.
Suspension and ending
You can stop using Porlo and delete your account at any time. We may suspend or end your access if you break these terms or your use puts Porlo or others at risk. We'll tell you why, unless the law or safety prevents it.
Warranties and liability
Porlo is provided “as is”. To the extent the law allows, we don't give warranties beyond those in these terms, and we aren't liable for indirect or consequential loss, or for loss caused by actions Porlo takes in an account you connect. [Liability cap, for example the fees you paid in the previous 12 months, to settle with a lawyer.] Nothing in these terms limits liability that can't be limited by law.
Changes to these terms
We may update these terms. If a change is important, we'll tell you by email before it takes effect. Continuing to use Porlo after that means you accept the new terms.
Governing law
These terms are governed by the law of [England and Wales], and its courts have jurisdiction.
Contact
[Porlo legal entity], [registered address]. Email [email protected].